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Figure 1 | BMC Public Health

Figure 1

From: How do healthcare consumers process and evaluate comparative healthcare information? A qualitative study using cognitive interviews

Figure 1

Comparative information on hospital quality concerning hip surgery http://www.independer.nl. The following indicators are shown in this information: 'distance to the hospital', different types of waiting times (numbers), 'quality indicators' (stars and colored icons), 'opinion of family doctors' (stars), and 'opinion of ex-patients' (global ratings). The 'quality indicators' stem -for the most part- from objective performance indicators collected by the Healthcare Inspectorate. The data of 'opinion of family doctors' and 'opinion of ex-patients' are generated by (online) surveys among family doctors and patients.

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BMC Public Health

ISSN: 1471-2458

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