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Table 1 Conceptualisation of the behavioural model regarding communication between social insurance physicians (SIP) and claimants (CL) during assessment interviews

From: A theoretical framework to describe communication processes during medical disability assessment interviews

  Concepts Conceptualisation to communication
   Social insurance physician Claimant
  Intentions Problem-solving communication style1
Insurance-technological communication style1
Careful communication style1
Intention to give in to CL5
Intention to force the own will on CL5
Intention to solve problems jointly with CL5
Problem-focussed, strategic coping10
Psychological distancing and avoiding10
Seeking social support10
Seeking practical support
  Attitudes Practice-directed attitude1
Result-directed attitude1 (sharing attitude2)
Patient centeredness2
Distribution of responsibility3
Attitude towards own profession4
Relationship-focussed attitude1
Result-directed/information-focussed attitude1
Attitude regarding patient-centeredness2
Passive coping attitude6
Wait-and-see coping attitude6
Active problem-focussed coping attitude6
Attitude about expression of emotions6
Preparation before assessment interview(s) (preparation phase) Social influence Public opinion16
Opinion of colleagues16
Opinion of other SIPs
Opinion of employing institute
Influence of other people16
  Self-efficacy Self-efficacy trait about communication8 Self-efficacy8
  Skills Skills related to disease/disability
Degree of control over communication (process)
Handling communication problems (perceptual)
Providing information11
Verifying information11
Presence of social support
  Barriers/support (in preparation) CL's characteristics and skills
Lack of information
SIP's characteristics
CL's own characteristics (including disability)
  Barriers/support (in interview) CL's characteristics and skills
Other people who are present
Lack of information (e.g. missing files)
SIP's characteristics
CL's own characteristics (including disability)
  Behaviour Instrumental communication behaviour
Affective communication behaviour
Instrumental communication behaviour
Affective communication behaviour
During assessment interview
(action phase)
Satisfaction (appraisal of behaviour) Focus on instrumental aspect (information exchange and making decisions):
• Listening15
• Correctness15
• Clarity15
• Satisfaction with provided information1
Focus on affective aspect:
• Empathy15
• Carefulness15
• Take CL seriously12
• Helping alliance14
• Trust and confidentiality12
• Knowledge-based trust3
• Identification-based trust3
• Satisfaction with cooperation1
General overall degree of satisfaction13
Focus on instrumental aspect (information exchange):
• Listening15
• Correctness15
• Clarity15
• Satisfaction with provided information1
Focus on affective aspect:
• Empathy15
• Carefulness15
• Being taken seriously as a CL12
• Helping attitude14
• Trust and confidentiality12
• Knowledge-based trust3
• Identification-based trust3
• Satisfaction with cooperation1
General overall degree of satisfaction13
  Personal characteristics Age
Gender
Socio-cultural background
Legal context
Number of previous assessment interviews
Age
Gender
Socio-cultural background
Level of education
Personality characteristics9
  1. 1 [26]; 2 [32, 88]; 3 [54]; 4 [93]; 5 [56]; 6 [89, 90]; 8 [78]; 9 [94]; 10[82]; 11[85]; 12[49, 50]; 13[51]; 14[52]; 15 [48]; 16 [95]