|Issue (ranked in order of priority)||Comments made during participatory workshops|
|1. Blood taking||
'why do you take so much blood every time?'
'blood might fall into the wrong hands and be sold for witchcraft purposes'
|2. Allowances||'we are losing money when we come to clinic'|
|3. Speculum examinations||'how do we know the speculum is safe [clean]?'|
|4. Range of services provided||
'why can't we bring our children to the clinic when they are sick?'
'you should treat malaria and fever in children'
'our men don't like to go to hospital [for STI treatment] – why can't we bring them to the clinic'
|5. Clinic waiting times||'sometimes we wait a long time to be seen'|
|6. Laboratory test results||
'some tests take a long time to come back'
'I went [to another clinic] and got my result straight away after I had already waited a long time for my result from your clinic'
|7. Care and support for women who are HIV positive||'how can you help me if I am/become HIV positive?'|
'people [in the community] laugh at us for coming to the clinic - - they think we must be HIV positive'
'people think that clinics are only for people who are HIV positive'
|9. Treatment issues||'why are the drugs you give us so strong? If we take them we cannot work properly'|
|10. Confidentiality||'my photograph might appear in the newspaper with my HIV result'|