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Table 2 Principal component analysis to identify components of responsiveness in Taiwan.

From: The dimensions of responsiveness of a health system: a Taiwanese perspective

Components of Responsiveness   (Taiwan model)
(WHO model)   Respect Access Amenities Confidentiality Social Support
  Eigenvalue 10.675 4.518 3.416 1.949 1.655
  Cronbach's alpha* 0.891 0.811 0.856 0.876 0.788
Dignity       
1 Treated with respect 0.530 0.149 0.030 0.251 0.032
2 Common human rights 0.351 0.033 0.010 0.483 -0.045
3 Free to discuss concerns 0.816 -0.027 0.063 -0.041 0.081
4 Encouraged to ask questions 0.831 0.012 0.115 -0.046 0.013
5 Respect privacy in physical examination 0.661 -0.099 -0.059 0.325 0.033
5A Overall score 0.465 0.132 0.122 0.445 -0.128
Autonomy       
6 Provided with information 0.830 -0.016 -0.094 0.046 0.021
7 Consult on preferences 0.835 -0.083 0.033 0.002 0.059
8 Patient consent 0.257 0.096 -0.162 0.644 -0.131
8A Overall score 0.529 0.042 0.037 0.437 -0.095
Confidentiality       
9 Protect confidentiality 0.369 -0.011 -0.106 0.624 -0.050
10 Confidentiality of patient information 0.090 -0.131 0.004 0.881 0.087
11 Confidentiality of medical records -0.077 -0.093 0.059 0.816 0.158
11A Overall score 0.077 0.042 0.063 0.831 0.049
Prompt attention       
12 Geographic access -0.065 0.739 -0.106 -0.093 -0.037
13 Fast access to emergency care -0.035 0.711 -0.130 0.059 -0.004
14 Reasonable waiting time -0.042 0.603 0.352 -0.034 -0.166
15 Reasonable waiting time for non-emergency surgery -0.091 0.756 -0.016 0.032 0.087
15A Overall score -0.188 0.836 0.029 0.253 -0.005
Social support       
16 Allow visitors 0.088 0.023 0.010 -0.032 0.829
17 Take care of personal needs 0.146 0.107 0.001 -0.087 0.814
18 Practice religious acts -0.095 -0.062 0.036 0.151 0.735
18A Overall score -0.199 0.355 0.045 0.289 0.541
Basic amenities       
19 Cleanliness of unit 0.105 -0.160 0.752 -0.060 0.139
20 Maintenance of building -0.115 -0.167 0.801 0.132 0.081
21 Adequacy of furniture 0.030 -0.164 0.720 0.043 -0.072
22 Nutrition and edibility 0.029 0.389 0.466 -0.016 -0.231
23 Clean water -0.002 0.207 0.666 -0.111 0.040
24 Cleanliness of toilets 0.069 -0.093 0.794 -0.099 0.095
25 Cleanliness of linen 0.125 0.171 0.656 -0.094 -0.064
25A Overall score -0.114 0.079 0.811 0.219 -0.018
Choice of providers       
26 Choice of provider at health care unit 0.231 0.630 0.074 -0.134 -0.100
27 Choice between units 0.147 0.552 0.009 -0.093 0.391
28 Choose to see specialist 0.122 0.666 -0.116 -0.185 0.222
28A Overall score 0.072 0.783 0.015 0.080 0.122
  1. * Correlation of selected items (factor loading>0.4) in each factor