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Table 2 Principal component analysis to identify components of responsiveness in Taiwan.

From: The dimensions of responsiveness of a health system: a Taiwanese perspective

Components of Responsiveness

 

(Taiwan model)

(WHO model)

 

Respect

Access

Amenities

Confidentiality

Social Support

 

Eigenvalue

10.675

4.518

3.416

1.949

1.655

 

Cronbach's alpha*

0.891

0.811

0.856

0.876

0.788

Dignity

      

1

Treated with respect

0.530

0.149

0.030

0.251

0.032

2

Common human rights

0.351

0.033

0.010

0.483

-0.045

3

Free to discuss concerns

0.816

-0.027

0.063

-0.041

0.081

4

Encouraged to ask questions

0.831

0.012

0.115

-0.046

0.013

5

Respect privacy in physical examination

0.661

-0.099

-0.059

0.325

0.033

5A

Overall score

0.465

0.132

0.122

0.445

-0.128

Autonomy

      

6

Provided with information

0.830

-0.016

-0.094

0.046

0.021

7

Consult on preferences

0.835

-0.083

0.033

0.002

0.059

8

Patient consent

0.257

0.096

-0.162

0.644

-0.131

8A

Overall score

0.529

0.042

0.037

0.437

-0.095

Confidentiality

      

9

Protect confidentiality

0.369

-0.011

-0.106

0.624

-0.050

10

Confidentiality of patient information

0.090

-0.131

0.004

0.881

0.087

11

Confidentiality of medical records

-0.077

-0.093

0.059

0.816

0.158

11A

Overall score

0.077

0.042

0.063

0.831

0.049

Prompt attention

      

12

Geographic access

-0.065

0.739

-0.106

-0.093

-0.037

13

Fast access to emergency care

-0.035

0.711

-0.130

0.059

-0.004

14

Reasonable waiting time

-0.042

0.603

0.352

-0.034

-0.166

15

Reasonable waiting time for non-emergency surgery

-0.091

0.756

-0.016

0.032

0.087

15A

Overall score

-0.188

0.836

0.029

0.253

-0.005

Social support

      

16

Allow visitors

0.088

0.023

0.010

-0.032

0.829

17

Take care of personal needs

0.146

0.107

0.001

-0.087

0.814

18

Practice religious acts

-0.095

-0.062

0.036

0.151

0.735

18A

Overall score

-0.199

0.355

0.045

0.289

0.541

Basic amenities

      

19

Cleanliness of unit

0.105

-0.160

0.752

-0.060

0.139

20

Maintenance of building

-0.115

-0.167

0.801

0.132

0.081

21

Adequacy of furniture

0.030

-0.164

0.720

0.043

-0.072

22

Nutrition and edibility

0.029

0.389

0.466

-0.016

-0.231

23

Clean water

-0.002

0.207

0.666

-0.111

0.040

24

Cleanliness of toilets

0.069

-0.093

0.794

-0.099

0.095

25

Cleanliness of linen

0.125

0.171

0.656

-0.094

-0.064

25A

Overall score

-0.114

0.079

0.811

0.219

-0.018

Choice of providers

      

26

Choice of provider at health care unit

0.231

0.630

0.074

-0.134

-0.100

27

Choice between units

0.147

0.552

0.009

-0.093

0.391

28

Choose to see specialist

0.122

0.666

-0.116

-0.185

0.222

28A

Overall score

0.072

0.783

0.015

0.080

0.122

  1. * Correlation of selected items (factor loading>0.4) in each factor