Focus on vulnerable populations and promoting equity in health service utilization ––an analysis of visitor characteristics and service utilization of the Chinese community health service

Table 3 The satisfactions of different characteristic visitors with the CHIs (%) in 2011

	Convenience	Waiting time	Environment	Service attitude	Respect to patients	Equipment	Explanation and communication	Service prices	Drug prices	Privacy protection	Avoidance of excessive examination/over-prescription	Overall satisfactions
Gender
Male	98.5	92.0	87.1	94.0	94.0	76.2	92.2	86.5	77.6	87.1	95.0	89.1
Female	98.7	91.7	87.8	94.5	94.4	77.1	92.2	85.9	76.8	88.2	95.8	89.4
χ²	1.7557	0.5589	2.4145	3.0453	1.6012	2.5804	0.0009	1.4086	1.8210	6.1338	9.6072	5.1759
p	0.1852	0.4547	0.1202	0.0810	0.2057	0.1082	0.9758	0.2353	0.1772	0.0133	0.0019	0.0229
Age
Children	98.3	83.2	78.6	91.9	92.3	66.8	84.9	69.3	57.7	73.9	96.7	81.2
Adults	98.4	91.2	86.7	93.9	93.7	76.4	91.7	86.1	77.0	87.3	95.3	88.2
The elderly	99.2	94.7	91.0	95.9	95.9	78.7	94.4	88.0	79.6	90.2	96.0	91.2
χ²	16.5885	117.7850	105.9991	37.4340	37.8060	39.4893	78.2495	130.4400	121.8400	119.0180	6.6567	495.7900
p	0.0002	<0.0001	<0.0001	<0.0001	<0.0001	<0.0001	<0.0001	<0.0001	<0.0001	<0.0001	0.0359	<0.0001
FAMI
Low-income	98.6	92.7	88.6	94.9	94.5	77.5	92.5	86.0	77.9	88.4	95.5	89.7
Higher-income	98.6	91.1	86.4	93.6	93.9	75.8	91.8	86.4	76.7	87.1	95.9	88.9
χ²	0.0426	11.1098	57.4968	11.087	17.1879	5.4979	2.7283	0.3856	2.8197	5.5488	1.8883	5.0385
p	0.8364	0.0009	<0.0001	0.0009	<0.0001	0.0190	0.0986	0.5346	0.0931	0.0185	0.1694	0.0248

CHIs = community health service institutions, FAMI = family average monthly income. The ones whose age were less than 15, between 15 and 65, and equal to or more than 65 were assigned to group of children, adults and the elderly respectively.

ISSN: 1471-2458