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Table 1 Examples of components of the service delivery function in a range of HOs

From: Building on the EGIPPS performance assessment: the multipolar framework as a heuristic to tackle the complexity of performance of public service oriented health care organisations

  Hospital First line system Disease control programme NGO supporting districts NGO supporting other NGOs
Actual service provision Provision of hospital-level diagnosis and care Health promotion, prevention and curative care Vector control Training district management teams Training NGO managers
Environmental control Providing supplies and drugs Providing material support
Information, Education and Communication Provision of targeted services
    Curative services   
Operational management Management of wards Team management Programme management Coordination with general services Coordination of own staff
Procurement Pharmacy Quality management Health information system Supplies Financial management coordination with general services Staff recruitment and training Communication with the NGOs that are supported
Continued professional development Training Procurement and supply Quality control Monitoring & evaluation Supervision of own staff
Supervision Health information system Supervision Monitoring and evaluation
Quality management
   Health information system