Building on the EGIPPS performance assessment: the multipolar framework as a heuristic to tackle the complexity of performance of public service oriented health care organisations

Table 1 Examples of components of the service delivery function in a range of HOs

	Hospital	First line system	Disease control programme	NGO supporting districts	NGO supporting other NGOs
Actual service provision	Provision of hospital-level diagnosis and care	Health promotion, prevention and curative care	Vector control	Training district management teams	Training NGO managers
			Environmental control	Providing supplies and drugs	Providing material support
			Information, Education and Communication	Provision of targeted services	Providing material support
			Curative services
Operational management	Management of wards	Team management	Programme management	Coordination with general services	Coordination of own staff
	Procurement Pharmacy Quality management Health information system	Supplies	Financial management coordination with general services	Staff recruitment and training	Communication with the NGOs that are supported
	Continued professional development	Training	Procurement and supply Quality control	Monitoring & evaluation	Supervision of own staff
		Supervision	Health information system	Supervision	Monitoring and evaluation
		Quality management	Health information system	Supervision	Monitoring and evaluation
		Health information system

ISSN: 1471-2458