| Telephone counselling condition | Self-help brochure condition | ||
---|---|---|---|---|
Received call(s)/brochure | Yes | 87.5% | Yes | 89.1% |
No | 2.0% | No | 7.0% | |
Number of calls taken/amount of brochure read | 1-2 calls | 4.3% (4.9%) | Not read | 5.1% (5.7%) |
3-4 calls | 15.6% (17.9%) | Read less than half | 10.9% (12.3%) | |
5-6 calls | 32.4% (37.2%) | Read more than half | 7.8% (8.8%) | |
7 or more calls | 34.8% (39.9%) | Read in full | 64.8% (73.1%) | |
Use of tips | None | 7.8% (9.0%) | None | 37.5% (42.1%) |
A few tips | 59.4% (68.2%) | A few tips | 45.3% (50.9%) | |
A lot of tips | 19.9% (22.9%) | A lot of tips | 6.3% (7.0%) |