Type of negative encounter with: (n = social insurance office staff/healthcare staff) | Social insurance office staff | Healthcare office staff |
---|---|---|
n = 1206 | n = 1628 | |
AR (95% CI) | AR (95% CI) | |
Nonchalant behaviour (n = 508/1280) | 61.1% (54.3-67.9) | 71.1% (66.3-75.8) |
Treated me with disrespect (n = 447/1041) | 52.4% (46.3-58.0) | 54.8% (49.8-59.8) |
Did not believe me (n = 430/1042) | 43.2% (37.2-49.1) | 41.1% (36.1-46.1) |
Doubted my condition (n = 421/1077) | 42.2% (36.4-48.1) | 36.8% (31.4-41.1) |
Questioned my motivation to work (n = 423/913) | 41.4% (35.2-47.6)* | 23.9% (19.9-28.0) |
Did not listen (n = 386/982) | 39.8% (34.6-45.0) | 34.6% (30.2-39.0) |
Rejected my suggestions for solutions (n = 403/903) | 39.8% (34.2-45.4)* | 28.4% (24.3-32.4) |
Was too impersonal (n = 406/916) | 38.6% (33.1-39.7) | 29.2% (24.9-33.4) |
Treated me as stupid (n = 351/808) | 34.9% (30.1-39.7) | 32.5% (28.6-36.4) |
Was irritated/ impatient (n = 380/914) | 34.5% (29.2-39.8) | 31.2% (26.9-35.4) |
Angry/unpleasant behaviour (n = 315/706) | 27.4% (22.9-31.8) | 26.4% (23.1-29.8) |
Interrupted me (n = 277/1022) | 25.2% (21.2-29.2) | 20.3% (17.1-23.4) |
Made unreasonably high demands (n = 309/787) | 24.7% (20.0-29.3)* | 15.6% (12.0-19.2) |
Was stressed/ did not make time for me (n = 348/1075) | 23.9% (18.5-29.3) | 24.9% (19.9-29.9) |
Did not let me take responsibility for myself (n = 253/469) | 21.2% (17.3-25.0)* | 10.7% (8.4-13.0) |
Blamed me for my condition (n = 186/451) | 16.9% (13.9-19.9) | 12.2% (10.0-14.4) |
Did not keep our agreements (n = 221/418) | 16.9% (13.2-20.4)* | 6.5% (4.4-8.6) |
Doubted my capacity to work (n = 315/693) | 16.7% (11.5-21.9) | 9.3% (6.2-12.4) |
Talked in a way I could not understand (n = 188/397) | 11.7% (8.2-15.2)* | 4.5% (2.3-6.7) |
Threatened me (n = 98/116) | 7.7% (5.6-9.9)* | 3.3% (2.4-4.2) |
Did not make high enough demands (n = 52/117) | 3.3% (1.6-5.0) | 1.7% (1.2-2.6) |
Harmed me physically (n = 31/103) | 2.0% (0.8-3.3) | 2.1% (1.2-3.0) |
Sexually inappropriate behaviour (n = 17/30) | 0.4% (−0.5-1.4) | 0.7% (0.2-1.1) |