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Table 4 Negative encounters in terms of feeling wronged among long-term sick-listed patients and their contact with social insurance office staff

From: Does feeling respected influence return to work? Cross-sectional study on sick-listed patients’ experiences of encounters with social insurance office staff

Type of negative encounter with: (n = social insurance office staff/healthcare staff)

Social insurance office staff

Healthcare office staff

n = 1206

n = 1628

AR (95% CI)

AR (95% CI)

Nonchalant behaviour (n = 508/1280)

61.1% (54.3-67.9)

71.1% (66.3-75.8)

Treated me with disrespect (n = 447/1041)

52.4% (46.3-58.0)

54.8% (49.8-59.8)

Did not believe me (n = 430/1042)

43.2% (37.2-49.1)

41.1% (36.1-46.1)

Doubted my condition (n = 421/1077)

42.2% (36.4-48.1)

36.8% (31.4-41.1)

Questioned my motivation to work (n = 423/913)

41.4% (35.2-47.6)*

23.9% (19.9-28.0)

Did not listen (n = 386/982)

39.8% (34.6-45.0)

34.6% (30.2-39.0)

Rejected my suggestions for solutions (n = 403/903)

39.8% (34.2-45.4)*

28.4% (24.3-32.4)

Was too impersonal (n = 406/916)

38.6% (33.1-39.7)

29.2% (24.9-33.4)

Treated me as stupid (n = 351/808)

34.9% (30.1-39.7)

32.5% (28.6-36.4)

Was irritated/ impatient (n = 380/914)

34.5% (29.2-39.8)

31.2% (26.9-35.4)

Angry/unpleasant behaviour (n = 315/706)

27.4% (22.9-31.8)

26.4% (23.1-29.8)

Interrupted me (n = 277/1022)

25.2% (21.2-29.2)

20.3% (17.1-23.4)

Made unreasonably high demands (n = 309/787)

24.7% (20.0-29.3)*

15.6% (12.0-19.2)

Was stressed/ did not make time for me (n = 348/1075)

23.9% (18.5-29.3)

24.9% (19.9-29.9)

Did not let me take responsibility for myself (n = 253/469)

21.2% (17.3-25.0)*

10.7% (8.4-13.0)

Blamed me for my condition (n = 186/451)

16.9% (13.9-19.9)

12.2% (10.0-14.4)

Did not keep our agreements (n = 221/418)

16.9% (13.2-20.4)*

6.5% (4.4-8.6)

Doubted my capacity to work (n = 315/693)

16.7% (11.5-21.9)

9.3% (6.2-12.4)

Talked in a way I could not understand (n = 188/397)

11.7% (8.2-15.2)*

4.5% (2.3-6.7)

Threatened me (n = 98/116)

7.7% (5.6-9.9)*

3.3% (2.4-4.2)

Did not make high enough demands (n = 52/117)

3.3% (1.6-5.0)

1.7% (1.2-2.6)

Harmed me physically (n = 31/103)

2.0% (0.8-3.3)

2.1% (1.2-3.0)

Sexually inappropriate behaviour (n = 17/30)

0.4% (−0.5-1.4)

0.7% (0.2-1.1)

  1. The results are compared to similar encounters with healthcare staff. Results are presented as attributable risk (AR) with 95% confidence intervals. A * means that CIs were not overlapping.