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Table 3 Perception of quality of service under the capitation payment system

From: Knowledge, perceptions and expectations of capitation payment system in a health insurance setting: a repeated survey of clients and health providers in Kumasi, Ghana

Quality variable Greatly improved Improved Just okay  Worsen  Worst
Staff availability (n = 804) 4 (0.5) 54 (6.7) 686 (85.4) 50 (6.2) 8 (1)
Staff reception (802) 18 (2.2) 210 (26.2) 472 (58.9) 88 (11.0 14 (1.8)
Service availability (n = 801) 10 (1.3) 42 (5.2) 674 (84.0) 58 (7.2) 18 (2.2)
Overcrowding (n = 802) 38 (4.7) 202 (25.2) 250 (31.2) 264 (32.9) 48 (6.0)
Benefit package (n = 800) 2 (0.3) 30 (3.8) 664 (83.0) 90 (11.3) 14 (1.8)
Cost of care (n = 800) 14 (1.8) 62 (7.8) 572 (71.5) 136 (17.0 16 (2.0)
Prompt access to care (n = 802) 8 (1.0) 100 (12.5) 364 (70.3) 110 (13.7) 20 (2.4)