Table 3 Perception of quality of service under the capitation payment system
Quality variable | Greatly improved | Improved | Just okay |  Worsen |  Worst |
|---|---|---|---|---|---|
Staff availability (n = 804) | 4 (0.5) | 54 (6.7) | 686 (85.4) | 50 (6.2) | 8 (1) |
Staff reception (802) | 18 (2.2) | 210 (26.2) | 472 (58.9) | 88 (11.0 | 14 (1.8) |
Service availability (n = 801) | 10 (1.3) | 42 (5.2) | 674 (84.0) | 58 (7.2) | 18 (2.2) |
Overcrowding (n = 802) | 38 (4.7) | 202 (25.2) | 250 (31.2) | 264 (32.9) | 48 (6.0) |
Benefit package (n = 800) | 2 (0.3) | 30 (3.8) | 664 (83.0) | 90 (11.3) | 14 (1.8) |
Cost of care (n = 800) | 14 (1.8) | 62 (7.8) | 572 (71.5) | 136 (17.0 | 16 (2.0) |
Prompt access to care (n = 802) | 8 (1.0) | 100 (12.5) | 364 (70.3) | 110 (13.7) | 20 (2.4) |