Knowledge, perceptions and expectations of capitation payment system in a health insurance setting: a repeated survey of clients and health providers in Kumasi, Ghana

Table 1 Summary of responses on general attitudes towards NHIS

Variables	Frequency	Percentage
Know your benefit package when you visit the health facility? (n = 832)
– Yes	747	89.8
– No	85	10.2
Some benefits supposed to enjoy as a NHI policy holder (n = 834)
– OPD services	45	5.4
– Laboratory	7	0.8
– Both	776	93.0
– None	6	0.7
Impression about NHI package*
– Beneficial/excellent	62	7.3
– Very good	142	16.8
– Good	442	52.4
– Bad	168	18.5
– Don’t know	84	10.0
Satisfaction with NHI package (n = 832)
– Yes	755	90.7
– No	79	9.3
Which of these package(s) do you usually get? (n = 828)
– OPD services	296	35.8
– Laboratory	6	0.7
– Both	506	61.1
– None	20	2.4
Which of these package(s) have you never had? (n = 815)
– OPD services	6	0.7
– Laboratory	95	11.7
– Both	40	4.9
– None	676	82.9
How long have you been registered with NHIS? (n = 823)
– <1 year	34	4.1
– 1-2 years	151	18.3
– 2-3 years	153	18.6
– >3 years	495	60.1
Do you renew your policy every year? (n = 826)
– Yes	741	89.7
– No	85	10.3
Personal reasons for not renewing*
– Poor service quality	354	44.5
– Lack of money	384	48.2
– Taste for other sources of care	26	3.3
– Do not get sick	32	4.0
Reasons why others will not renew*
– Poor service quality	270	32.0
– Lack of money	440	52.1
– Taste for other sources of care	36	4.3
– Do not get sick	129	14.2

ISSN: 1471-2458