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Table 3 Comparison of satisfaction between dimensions and groups

From: On residents’ satisfaction with community health services after health care system reform in Shanghai, China, 2011

 

Mean Score of the Community Residents’ Satisfaction with the Health Care System

 

Clinical Service

Public Health Service

Essential drug System

Health insurance

Overall Satisfaction

Sex

     

Men

3.79

3.65

3.23

3.30

3.25

Women

3.85

3.71

3.20

3.30

3.22

Age

     

≤60

3.81

3.63

3.23

3.33

3.25

≥60

3.83

3.73

3.19

3.21

3.20

Place of birth

     

Urban

3.84

3.72

3.23

3.23

3.24

Suburban

3.66

3.51

3.08

3.15

3.18

Migrant worker

3.70

3.53

3.31

3.35

3.23

Rural

3.74

3.52

3.25

3.27

3.27

Employment

     

Employed

3.74

3.56

3.25

3.38

3.23

Unemployed

3.65

3.37

3.15

2.61

2.89

Retired

3.89

3.84

3.20

3.35

3.27

Education

     

Elementary or less

3.82

3.39

3.24

3.19

3.23

Secondary

3.82

3.73

3.23

3.34

3.26

Post-secondary or above

3.82

3.63

3.15

3.29

3.16

Income

     

Bottom quarter

3.68

3.48

3.20

3.10

3.13

Second quarter

3.86

3.75

3.19

3.34

3.24

Third quarter

3.91

3.74

3.33

3.43

3.34

Top quarter

3.76

3.72

3.02

3.20

2.99

Average score

3.79

3.62

3.20

3.23

3.20

  1. Note: To measure the satisfaction of subgroups, a five-point scale was used.