Table 3 Barriers to proactive support service use
| Â | No desire to change % (95%CI) | Prefer to try without help % (95%CI) | Service would not help me % (95%CI) | Lack of time % (95%CI) | Dislike of technology % (95%CI) | Not wanting pressure % (95%CI) | Prefer face to face % (95%CI) | Dislike of phone calls % (95%CI) | Unlikely to open, read or act on it % (95%CI) | Other % (95%CI) |
|---|---|---|---|---|---|---|---|---|---|---|
Proactive mail | 39 (34–45) | 16 (12–20) | 12 (8–16) | 3 (1–5) | 1 (0–2) | 0 (0–1) | 5 (3–8) | n/a | 14 (10–18) | 10 (6–13) |
Proactive Email | 25 (21–30) | 12 (8–15) | 10 (7–14) | 3 (1–5) | 11 (8–14) | 1 (0–2) | 3 (2–5) | n/a | 10 (7–14) | 17 (14–22) |
Proactive telephone | 38 (33–43) | 19 (15–23) | 10 (7–13) | 8 (5–10) | 1 (0–1) | 4 (2–6) | 6 (4–8) | 5 (3–7) | 0 (0–1) | 9 (6–12) |
Proactive IVR | 24 (21–28) | 11 (8–13) | 8 (5–10) | 3 (1–4) | 25 (22–29) | 1 (0–1) | 18 (14–21) | 3 (2–5) | 1 (0–2) | 8 (5–10) |