Summary of thematic categories identified. The key thematic categories identified include the knowledge-base used for emergency management, individual and organisational behaviour, health care system issues and matters relating to the public in crisis/disaster situations. This figure further maps out the major themes linked with each category. Under the knowledge-base, it includes issues of how knowledge is acquired, appraised, disseminated, adopted and retained. The category of behaviour in emergencies includes decision-making, organisational behaviour in crisis as well as risk management. Health care system issues cover organisational set up and configuration of the emergency management system, process issues of how the system operates, implementation challenges, as well as problems with how outcomes are identified and measured in emergencies. The final category, the public dimension, covers public attitudes and expectations, communication with the public, public engagement and the development of community resilience.