Table 3 Experience of serious conversation with customers ( n = 103)
n | Experience of conversation regarding personal/private issues (%) | Experience of serious conversation (%) | Experience of consultation that was subjectively difficult to deal with (%) | |
|---|---|---|---|---|
Type of business | ||||
Bar | 63 | 69.8 | 15.9 | 6.3 |
Izakaya-pub | 40 | 65.0 | 17.5 | 7.5 |
Sex | ||||
Male | 48 | 64.6 | 20.8 | 8.3 |
Female | 55 | 70.9 | 12.7 | 5.5 |
Age group | ||||
< 60 years old | 60 | 61.7 | 16.7 | 8.3 |
≥ 60 years old | 43 | 76.7 | 16.3 | 4.7 |
Years of experience | ||||
≤ 10 years | 20 | 70.0 | 20.0 | 10.0 |
≥ 11 years | 83 | 67.5 | 15.7 | 6.0 |
Years of business with izakaya pub or bar | ||||
≤ 10 years | 43 | 62.8 | 18.6 | 11.6 |
≥ 11 years | 60 | 71.7 | 15.0 | 3.3 |