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Table 1 Questions to bar and izakaya -pub regarding experiences of serious conversation with customers

From: Utilization of bar and izakaya-pub establishments among middle-aged and elderly Japanese men to mitigate stress

 

· Have you ever experienced having conversations regarding personal/private issues with customers? (Yes, No)

· What was the content of such conversations regarding personal/private issues with customers? (multiple choice)

 

1) Work related problems

 

2) Disease

 

3) Debt/loan

 

4) Partner/Family

 

5) Children

 

6) Love

 

7) Nursing care of family

 

· Have you ever experienced having serious conversations with customers? (Yes, No)

 

· Have you ever experienced being unable to handle a serious conversation, including suicide ideation, from a customer? (Yes, No)

 

· What responses have you given regarding serious conversation with customers? (multiple choice)

 

1) Listen

 

2) Give advice

 

3) Provide encouragement

 

4) Inform professional/special consultation/institution

 

5) Other (specify: )

 

·To what points do you pay attention when listening to customers? (multiple choice)

 

1) Take care of confidentiality regarding conversations with customers.

 

2) Listen to the end of the customer’s talk.

 

3) Encourage and cheer the customer up.

 

4) Tell the customer they can talk to you any time.

 

5) Inform professional/special consultation/institution.

 

6) Others (specify: )

 

Please give details regarding anything else about customer services including conversation with customers that you would like to mention. (A free writing space is provided.)