Table 3 Suggestions for workplace violence prevention
Education | Control | Conflict Avoidance | Institutional Judgment |
|---|---|---|---|
Formal education Train employees in conflict resolution, and employers in passenger transport administration Practical education Employers to get to know the job of transport workers by staying in the vehicle for some time Passengers to be informed when fares are raised by using the media or pamphlets. Moral education, Promote moral considerations with regard to traveling collectively | Conflicts with passengers regarding money Inspectors to be more efficient in controlling fare evasion Employers to control workers' activities by registering mileage when handing over the vehicle Have supervisors in the transport sector. Organizational problems between co-worker Supervisors to be more efficient in controlling the departure of vehicles from bus terminals | A) Managing specific situations Due to money problems, e.g. embezzlement of revenue owing to owners, increase the salaries of conductors, and pay the salaries on a fixed day each month Due to environmental problems, e.g. vehicle breakdown because of careless driving, the drivers should pay for the spare vehicle parts. Stop shortcutting of transport routes Traffic police and inspectors to be more efficient in dealing with vehicle overcrowding Due to organizational problems, e.g. the straggle to get passengers, have timetables for buses/minibuses and organized bus terminals Avoid multiple duties for workers Workers on buses/minibuses who do not respect queuing rules should incur penalties from supervisors and fines by the police for priority breaches B) Managing specific behaviors Workers should be banned for some days, and expelled if their bad behavior continues. If passengers lose their temper or get abusive, workers should not react, but remain calm and silent. When a drunken passenger wants to get into a vehicle, the police or supervisor must be called to intervene Fine the perpetrator in cases of violence between co-workers C) Identifying passengers Avoid passengers who are drunk, and avoid taking passengers to secluded neighborhoods | Create an institution to adjudicate between employers and workers |