Table 2 Examples from the content analysis of suggestions to prevent workplace violence

1-MA5. To prevent insults and threats from passengers, there must be education for passengers, and for drivers and conductors. There are lots of mass media, TV, radio, magazines; or a pamphlet could be written to spread information about how to behave in a chapa¹⁾

Education for passengers, drivers and conductors, mass media distribution; write a pamphlet with information on how to behave in a chapa

Education for passengers and workers (radio, magazines, TV); spread information;

write a pamphlet.

Practical education

Education

2-MA1. To prevent fights between colleagues we should have somebody to control our cars. The supervisors must be good at checking our cars at the bus terminals, e.g. by ensuring that two cars don't go out at the same time.

Vehicle control at bus terminals;

supervisors

must be

efficient

At the bus terminals, vehicles must depart one at a time; supervisors must be efficient.

Departure of vehicles

Control