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Table 1 Examples from the content analysis of causes of workplace violence

From: Drivers' and conductors' views on the causes and ways of preventing workplace violence in the road passenger transport sector in Maputo City, Mozambique

Meaning unit

Condensation

Code

Category

Theme

1-MMB5. When the passenger doesn't want to pay and the conductor demands payment, there is a quarrel, with insults and threats from both sides

Does not want to pay, insults, threats

Does not want to pay

Managing money while transporting passengers

Money

2-MMB6. There are passengers who come onto the vehicle drunk ... these passengers provoke lots of problems, they insult, shove the conductor. When I stop for him to leave the vehicle, other passengers get angry because I'm causing a delay, so they insult the driver and the conductor

Drunken passengers, verbal abuse, shoving

Drunken passengers

Alcohol abuse

Behavior