Themes | Service Type (%) | Totals (%) | ||
---|---|---|---|---|
Components of Good Practice | Primary Care | Mental Health | A&E | All Services |
Organisational flexibility with sufficient time and resources | 138 (96) | 48 (100) | 48 (100) | 234 (98) |
Good interpreting services | 142 (99) | 38 (79) | 38 (79) | 218 (91) |
Working with families and social services | 67 (47) | 48 (100) | 18 (38) | 133 (55) |
Cultural awareness of staff | 58 (40) | 32 (67) | 22 (46) | 112 (51) |
Education programmes and information material for migrants | 66 (46) | 15 (31) | 23 (48) | 104 (43) |
Positive and stable relationships with staff | 62 (43) | 13 (27) | 16 (33) | 91 (38) |
Clear guidelines on care entitlements of different groups of migrants | 15 (10) | 8 (17) | 4 (1) | 27 (11) |