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Table 2 Examples of indicators to make composite scores of quality of care

From: Evaluation of the impact of the voucher and accreditation approach on improving reproductive health behaviors and status in Kenya

Quality of: Observed provider actions:
a. Client - provider rapport (0-7) Client greeted warmly, Discussed medical conditions, Asked if client understood information, Encouraged client to ask questions, Used client's name, Help in decision-making, Consultation time > 15 minutes
b. FP method counseling (0-6) Discuss reproductive intentions, discuss previous use of FP, Discuss 2 or more methods, provide choice regarding preferred method, discuss how chosen method works, explain (dis)/advantages of chosen method
c. ANC counseling Birth planning, danger signs, infant feeding, fertility intentions
d. PNC counseling on danger signs since childbirth (0-10) Ask about: bleeding since birth, color/smell of vaginal discharge, condition of perineum/CS scar, fever, headache or blurred vision, swelling in face, hands or feet, signs of thrombophlebitis, tiredness or breathlessness, convulsions or fits