1
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Ensure all research assistants are adequately trained, fully informed and supervised closely
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2
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Liaise closely with clinic staff (administrative and clinical) and ensure they are fully informed about the recruiting process; set up a process to address any queries or concerns expediently
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3
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Recruit in privacy, ensuring the participants feel comfortable discussing the study and feel confidentiality is assured
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4
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Supply appropriate information about the study in plain folders
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5
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Employ research assistants who are independent of the clinical relationship to remain clear of the patient doctor relationship.
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Methods to maximize retention:
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1
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Communicate regularly with participants, being particularly sensitive to maintain confidentiality
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2
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Prompt participants prior to sending follow up to confirm contact details
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3
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Maintain contact with participants using the same staff to engender familiarity and trust
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4
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Provide easy access to study staff by email or a free-call telephone number, including being available after hours (until 9 pm weeknights and on weekends)
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5
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Manage positive results efficiently, respectfully and at no cost to the participant
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6
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Provide small incentive payments and small gifts when appropriate.
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