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Table 8 Frequencies and percentages of quality practices in the criterion People Results

From: Evaluation of physical activity programmes for elderly people - a descriptive study using the EFQM' criteria

7. People results n %
7a. People motivation and commitment   
   The organization has measures and/or indicators about people's willingness to work 8 30,77
   The organization has measures and/or indicators about people's organizational commitment 4 15,38
7b. People achievement   
   The organization has measures and/or indicators of the capability of people to identify work problems and to provide solutions 15 57,69
   The organization has measures and/or indicators of how people share organizational values 6 23,08
   The organization has measures and/or indicators about people's initiative 11 42,31
   The organization has measures and/or indicators regarding people's performance (e.g. results of evaluations) 17 65,38
7c. People satisfaction   
   The organization has measures and/or indicators of people's absenteeism 18 69,23
   The organization has measures and/or indicators of people's loyalty 7 26,92
   The organization has measures and/or indicators of people's satisfaction 10 38,46