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Table 7 Frequencies and percentages of quality practices in the criterion Customer Results

From: Evaluation of physical activity programmes for elderly people - a descriptive study using the EFQM' criteria

6. Customer results n %
   The organization has measures and/or indicators of customers' satisfaction 20 76,92
   The organization has measures and/or indicators of customers' loyalty 9 34,62
   The organization has measures and/or indicators of the communication procedures with customer 14 53,85
   The organization has measures and/or indicators of the complaint resolution procedure 18 69,23
   The organization has measures and/or indicators of the customers' PA outcomes 15 57,69