Table 4 Frequencies and percentages of quality practices in the criterion People
3. People | n | % |
|---|---|---|
3a. People resources are planned, managed and improved | Â | Â |
   Formal processes are used (such as attitude surveys or people briefing) to find out people's opinions | 21 | 80,77 |
   Emphasis is placed on recruiting highly skilled people | 16 | 61,54 |
   A higher level qualification, specifically related to PA and ageing, is required for instructors | 9 | 34,62 |
3b. People's knowledge and competences are identified, developed and sustained | Â | Â |
   Specific quality training is offered to people | 1 | 3,85 |
   People continuously update their skills in their specific area of knowledge | 20 | 76,92 |
   Staff members are provided with means for extensive training | 10 | 38,46 |
3c. People are involved and empowered | Â | Â |
   People are allowed to decide how the work is done | 8 | 30,77 |
   People's opinions are taken into account when defining PA programme objectives | 20 | 76,92 |
   People are given the opportunity to suggest and implement solutions to work problems | 16 | 61,54 |
   People's autonomy and participation are encouraged | 13 | 50,00 |
   Teamwork is a common practice | 15 | 57,69 |
3d. People and the organization have a dialogue | Â | Â |
   Formal communication channels are in place to provide information about customers' needs | 18 | 69,23 |
   Formal communication procedures are established with all stakeholders | 20 | 76,92 |
   People have access to information about quality results | 1 | 3,85 |
   People maintain fluid communication with one another, going beyond the formal structure of the organization | 22 | 84,62 |
   Internal communication is totally open and transparent | 15 | 57,69 |
   People voluntarily pass on useful information between one another | 4 | 15,38 |
3e. People are rewarded, recognized and cared for | Â | Â |
   Coordinators explicitly recognize people's achievements at work | 11 | 42,31 |