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Table 4 Frequencies and percentages of quality practices in the criterion People

From: Evaluation of physical activity programmes for elderly people - a descriptive study using the EFQM' criteria

3. People n %
3a. People resources are planned, managed and improved   
   Formal processes are used (such as attitude surveys or people briefing) to find out people's opinions 21 80,77
   Emphasis is placed on recruiting highly skilled people 16 61,54
   A higher level qualification, specifically related to PA and ageing, is required for instructors 9 34,62
3b. People's knowledge and competences are identified, developed and sustained   
   Specific quality training is offered to people 1 3,85
   People continuously update their skills in their specific area of knowledge 20 76,92
   Staff members are provided with means for extensive training 10 38,46
3c. People are involved and empowered   
   People are allowed to decide how the work is done 8 30,77
   People's opinions are taken into account when defining PA programme objectives 20 76,92
   People are given the opportunity to suggest and implement solutions to work problems 16 61,54
   People's autonomy and participation are encouraged 13 50,00
   Teamwork is a common practice 15 57,69
3d. People and the organization have a dialogue   
   Formal communication channels are in place to provide information about customers' needs 18 69,23
   Formal communication procedures are established with all stakeholders 20 76,92
   People have access to information about quality results 1 3,85
   People maintain fluid communication with one another, going beyond the formal structure of the organization 22 84,62
   Internal communication is totally open and transparent 15 57,69
   People voluntarily pass on useful information between one another 4 15,38
3e. People are rewarded, recognized and cared for   
   Coordinators explicitly recognize people's achievements at work 11 42,31