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Table 2 Use of information sources for all four stages of the incident.

From: Communication, perception and behaviour during a natural disaster involving a 'Do Not Drink' and a subsequent 'Boil Water' notice: a postal questionnaire study

Information source 'Water Loss'a(N = 140) 'Do Not Drink' (N = 144) 'Boil Water' (N = 115) 'Water Safe' (N = 137)
  n % n % n % n %
I turned on the tap and no water came outb 19 13.6       
family/friend/neighbour 42 30.0 22 15.3 12 10.4 28 20.4
leaflet through the postc 8 5.7 66 45.8 44 38.3 51 37.2
local newspaper 4 2.9 53 36.8 32 27.8 40 29.2
national newspaper 0 0 6 4.2 0 0 2 1.5
local charity/volunteers 1 0.7 4 2.8 1 0.9 2 1.5
GP/nurse/health organisation 0 0 0 0 2 1.8 1 0.7
water company 0 0 60 41.7 41 35.7 48 35.0
TV 15 10.7 40 27.8 19 16.5 32 23.4
local radio 43 30.7 88 61.1 64 55.7 78 56.9
national radio 3 2.1 5 3.5 2 1.7 5 3.6
local government/council 0 0 3 2.1 3 2.6 1 0.7
website 1 0.7 15 10.4 8 6.9 7 5.1
other 4 2.9 3 2.1 4 2.5 3 2.2
  1. a For the 'Water Loss' stage, respondents could only choose one option (i.e. the information source first used), whereas for all other stages multiple responses were possible.
  2. b Option only available for the 'Water Loss' stage.
  3. c No leaflets were handed out during the 'Water Loss' stage.