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Table 4 Study 2 ANOVA results for K6 score (dependent variable) and customer contacts (fixed factor).

From: Interacting with the public as a risk factor for employee psychological distress

   

95% CI

Contact Number

Mean K6 score

Std. Error

Lower

Upper

0 to 24

3.7

0.4

2.9

4.6

25 to 49*

5.3

0.4

4.5

6.1

50 to 89*

5.1

0.3

4.4

5.8

90 to 149*

5.3

0.4

4.6

6.1

150+*

5.2

0.4

4.5

5.9

  1. Caption: * indicates group is significantly different from the reference group of 0 - 24 contacts. There are no statistical differences between the groups of 25 - 49, 50 - 89, 90 - 149 and 150+ contacts.