Table 3 Multinomial logistic regression results with K6 category as the dependent variable and K6 score of low psychological distress as the reference category
From: Interacting with the public as a risk factor for employee psychological distress
95% CI | |||||
|---|---|---|---|---|---|
K6 Category | OR | Lower Bound | Upper Bound | Sig. | |
Moderate Distress | Gender | ||||
Male | 0.97 | 0.90 | 1.04 | 0.369 | |
Female | Reference Category | ||||
Age | 0.98 | 0.98 | 0.98 | .000 | |
Marital Status | |||||
Married or cohabitating | 0.79 | 0.73 | 0.86 | < 0.001 | |
Separated | 1.43 | 1.19 | 1.71 | < 0.001 | |
Divorced | 1.03 | 0.89 | 1.20 | 0.682 | |
Widowed | 0.36 | 0.82 | 1.72 | 0.355 | |
Never Married | Reference category | ||||
Education | |||||
< year 10 | 2.12 | 1.63 | 2.76 | < 0.001 | |
Year 10 | 1.29 | 1.11 | 1.50 | 0.001 | |
Year 12 | 1.28 | 1.11 | 1.47 | 0.001 | |
Some tertiary | 1.26 | 1.11 | 1.42 | < 0.001 | |
Degree graduate | 1.21 | 1.06 | 1.38 | 0.004 | |
Post graduate degree | Reference category | ||||
Customer contact | |||||
Customer contact = Yes | 1.13 | 1.05 | 1.21 | 0.002 | |
Customer contact = No | Reference category | . | |||
High Distress | Gender | ||||
Male | 0.91 | 0.81 | 1.03 | 0.146 | |
Female | Reference category | ||||
Age | 0.98 | 0.98 | 0.98 | .000 | |
Marital Status | |||||
Married or cohabitating | 0.65 | 0.56 | 0.75 | < 0.001 | |
Separated | 2.08 | 1.63 | 2.67 | < 0.001 | |
Divorced | 0.95 | 0.74 | 1.22 | 0.701 | |
Widowed | 0.82 | 0.41 | 1.61 | 0.560 | |
Never Married | Reference category | ||||
Education | |||||
< year 10 | 2.54 | 1.63 | 3.98 | < 0.001 | |
Year 10 | 1.98 | 1.52 | 2.58 | < 0.001 | |
Year 12 | 1.50 | 1.16 | 1.95 | 0.002 | |
Some tertiary | 1.59 | 1.26 | 2.01 | < 0.001 | |
Degree graduate | 1.14 | 0.89 | 1.47 | 0.298 | |
Post graduate degree | Reference category | ||||
Customer contact | |||||
Customer contact = Yes | 1.33 | 1.17 | 1.51 | < 0.001 | |
Customer contact = No | Reference category | . | |||