Skip to main content

Table 2 Waiting times for consultations and for filling prescriptions of the studied hospital

From: Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

Month

Number of outpatients (excluding outpatients who filled repeat prescriptions)

Length of waiting times for consultations (mins)

mean ± SD

Number of outpatients who filled prescriptions

Length of waiting times for filling prescriptions (mins) mean ± SD

201410

66,336

23.93 ± 26.22

/

/

201411

65,707

23.54 ± 26.23

/

/

201412

69,923

21.32 ± 24.84

/

/

201501

65,183

20.88 ± 24.79

/

/

201502

48,111

21.88 ± 25.37

/

/

201503

68,158

23.15 ± 26.46

84,616

24.91 ± 19.09

201504

68,526

23.14 ± 26.30

85,034

30.66 ± 23.61

201505

64,930

23.01 ± 25.94

78,996

34.41 ± 24.94

201506

65,657

23.10 ± 25.93

78,531

42.52 ± 31.35

201507

68,988

22.44 ± 25.53

81,879

39.36 ± 28.26

201508

63,395

23.03 ± 26.04

77,129

35.34 ± 27.31

201509

62,383

19.86 ± 24.65

75,583

41.76 ± 31.21

201510

65,381

20.06 ± 24.85

73,338

42.08 ± 31.50

201511

68,748

17.48 ± 22.50

75,693

36.30 ± 24.72

201512

73,806

16.44 ± 21.81

82,285

37.35 ± 25.64

201601

64,189

15.96 ± 21.66

68,918

28.66 ± 22.40

201602

51,074

18.37 ± 22.89

37,168

24.05 ± 14.15

201603

74,871

20.32 ± 24.61

78,711

27.59 ± 14.80

201604

70,623

18.67 ± 23.49

74,570

27.46 ± 14.94

201605

74,313

17.57 ± 22.55

78,181

28.77 ± 15.87

201606

69,915

17.14 ± 22.26

75,317

28.68 ± 18.11

201607

72,726

16.69 ± 22.26

75,574

21.61 ± 13.63

201608

77,617

16.84 ± 21.99

81,185

19.20 ± 12.55

201609

68,099

16.53 ± 22.07

76,600

18.97 ± 12.71

201610

66,473

17.15 ± 22.79

73,528

18.53 ± 12.46

201611

74,222

15.83 ± 20.95

80,994

18.57 ± 12.05

201612

75,590

15.88 ± 21.39

86,109

19.31 ± 12.18

201701

58,151

16.62 ± 21.48

66,611

16.04 ± 11.16

201702

62,359

18.00 ± 22.65

66,424

14.99 ± 10.67

  1. 1. Bold signifies maximum and minimum results before and after the implementation of respective interventions