Table 2 Distributions of patients’ expectation scores based on vignettes

Dignity

14.0 (2.5)

13.9 (2.7)

14.2 (2.2)

0.024

Prompt attention

15.9 (2.8)

14.9 (3.0)

17.0 (2.2)

<0.001

14.4 (2.2)

14.1 (2.5)

14.6 (1.7)

<0.001

15.5 (2.2)

15.2 (2.6)

15.8 (1.7)

<0.001

17.0 (2.7)

16.8 (3.3)

17.2 (2.0)

0.004

15.7 (2.6)

15.3 (3.0)

16.2 (2.0)

<0.001

14.1 (2.2)

13.8 (2.5)

14.4 (1.9)

<0.001

14.3 (2.2)

14.2 (2.6)

14.5 (1.8)

0.004