Table 1 Demographic presentation of the study population, responders, and of the sample population that had experienced negative encounters with social insurance staff
Total number of respondents n (%) | Respondents with experience of positive encounters n (%) | Respondents with experience of negative encounters n (%) | |
|---|---|---|---|
All | 5,802 (100) | 4,365 (100) | 1,206 (100) |
Gender | |||
Female | 3,698 (64) | 2,811 (64) | 790 (66) |
Male | 2,104 (36) | 1,554 (36) | 416 (34) |
Age categories | |||
20-29 | 460 (8) | 331 (8) | 169 (14) |
30-39 | 1,177 (20) | 897 (20) | 334 (28) |
40-49 | 1,424 (25) | 1,058 (24) | 326 (27) |
50-59 | 1,825 (31) | 1,397 (32) | 285 (24) |
60-64 | 916 (16) | 682 (16) | 92 (7) |
Educational level | |||
Compulsory school | 1759 (30) | 1324 (30) | 287 (24) |
2 years in high school | 1251 (22) | 950 (22) | 272 (23) |
3-4 years in high school | 1171 (20) | 883 (20) | 299 (25) |
University credits | 490 (8) | 386 (9) | 105 (8) |
Completed university degree | 1074 (19) | 786 (18) | 233 (19) |
Missing | 56 (1) | 36 (1) | 10 (1) |
Sick-leave diagnosis | |||
Mental | 1,547 (27) | 1161 (27) | 335 (28) |
Musculoskeletal | 1,855 (32) | 1422 (32) | 386 (32) |
Other somatic | 1,322 (23) | 964 (22) | 218 (18) |
Several diagnoses | 1,069 (18) | 256 (6) | 133 (11) |
(Missing) | 9 | 562 (13) | 134 (11) |