| Recommended recruiting methods: |
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1 | Ensure all research assistants are adequately trained, fully informed and supervised closely |
2 | Liaise closely with clinic staff (administrative and clinical) and ensure they are fully informed about the recruiting process; set up a process to address any queries or concerns expediently |
3 | Recruit in privacy, ensuring the participants feel comfortable discussing the study and feel confidentiality is assured |
4 | Supply appropriate information about the study in plain folders |
5 | Employ research assistants who are independent of the clinical relationship to remain clear of the patient doctor relationship. |
 | Methods to maximize retention: |
1 | Communicate regularly with participants, being particularly sensitive to maintain confidentiality |
2 | Prompt participants prior to sending follow up to confirm contact details |
3 | Maintain contact with participants using the same staff to engender familiarity and trust |
4 | Provide easy access to study staff by email or a free-call telephone number, including being available after hours (until 9 pm weeknights and on weekends) |
5 | Manage positive results efficiently, respectfully and at no cost to the participant |
6 | Provide small incentive payments and small gifts when appropriate. |